The use of mediation gives landlords and tenants an opportunity to discuss their disputes and resolve the disagreements on their own rather than having to go to court. Is the issue that the landlord has not fixed the kitchen sink? Is the concern that the tenant is leaving trash in the hallway? Do both the landlord and the tenant have grievances with one another?
By taking the time to sit down together with a neutral facilitator, landlords and tenants can resolve their own conflicts. In doing so, the relationship with one another is often improved because they have learned how to communicate and understand each other’s perspective.